Privacy Policy

Who I am

Hunter Window & Gutter Cleaning is run by Harry. I’m the data controller for any personal information you give me through this website, by phone, by text, by WhatsApp or by email. You can contact me at info@hunterwgc.co.uk or on 07946 222820.

What I collect

When you use the quote form, I collect:

• your name and mobile number
• your email address, if you give it
• your postcode, so I know if I can get to you
• the services you’re interested in and any notes you add
• any photos you upload

If you call, text, WhatsApp or email me, I keep the details and messages you send so I can reply and do the work.

Why I use it

I use your details to reply to your enquiry, give you a quote, book and carry out the work, and take payment. The legal basis is that it’s needed to take steps at your request before entering into a contract, and to carry out that contract. I also keep customer and payment records because I’m required to by law for tax purposes.

I won’t send you marketing or sell or share your details with anyone for their own use.

Who else sees it

• My website host stores form submissions securely on the server that runs this website.
• My website developer, Roderick Alan, receives a copy of form submissions so they can make sure the form is working properly. They don’t use your details for anything else.
• My email provider handles the emails that the form sends to me.

Each of these only processes your information on my behalf.

Analytics and cookies

This website uses Plausible Analytics to count visits. Plausible doesn’t use cookies and doesn’t collect personal information, so you can’t be identified from it. This website doesn’t use advertising or tracking cookies.

How long I keep it

If you get in touch but don’t go ahead, I delete your details within 12 months. If you become a customer, I keep your records for 6 years after the last job, because HMRC requires it.

Your rights

You can ask me to:

• give you a copy of the information I hold about you
• correct anything that’s wrong
• delete your information, where I don’t need to keep it by law
• stop using your information, or limit how I use it

Just email or call me. I’ll respond within one month.

If you’re unhappy with how I’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. I’d appreciate the chance to put it right first.

Changes

If I change this policy, I’ll update this page and the date at the top.